Castelli F.A.Q's...

Using the Main Menu Navigation

By using the main menu you will arrive at the shop as a place to begin. Castelli firstly offers a choice of product function, either notebooks or diaries. Once selected Castelli then present the different design themes within their notebook or diary collections. You can then click on a design theme to discover more, enabling you to see the variances of product within the design theme. Discover more about a particular product by clicking onto the main image to reveal choices from the Castelli colour pallet, and graphical page design of that unique product.

Using the Search Function

We have a search function on the website that can assist pointing you in the right direction. There are a few ways this can be helpful:

Searching By Product Code

Each product has a product code which denotes the page design / design theme - colour. You can find a products code displayed on the packaging (excluding colour variant) when you buy a Castelli product. Make a note if you wish for quick search results. Another helpful place you can find the product code is on your electronic order confirmation. We also have an additional place where our collection products are featured in our current catalogue publication (excluding the Essentials range).

Collective or Generic Search

This function will allow you to find products under wider themes. We aim to cover all of the different themes and if you consider a theme we have not covered an important one, please ‘contact us’ castelli@castelli.co.uk so we can account for this in the future.

Please Ask

We are a small and friendly team and would like to hear from you. We are happy to talk you through getting to the place you want to go, or we can send you the link of the page needed. We can be contacted by telephone or email and we look forward to making contact.

t: 01892 612200
e: castelli@castelli.co.uk

Extra Bank Holiday - King Charles III Coronation 2023

The coronation of King Charles III will take place on Saturday May 6th 2023 at Westminster Abbey in London. In recognition of this event, Monday 8th May will be a Bank Holiday to mark the occasion. These changes apply to England, Wales, Scotland and Northern Ireland.

Castelli diary information is set in advance using data from our accredited source. The announcement of this date change was not made available to us prior to going to print. The amendments to the Bank Holiday date is therefore not included within the printed 2023 edition Castelli diaries.

Reference / Further Information : Government Website Press Release 6 Nov 2022

Whilst care is taken in compiling the information contained in our products, we cannot accept responsibility for any errors, omissions or late amendments.

We provide the following payment options. You can pay using Pay Pal or through a card payment using our secure online shop or alternatively by telephone where an approved person will take your details. All details given are in confidence and are guided by the Data Protection Act 1998.

Returns

If you’ve changed your mind about keeping your internet shop purchase, we are happy that you return items within 14 days, sadly items that have been personalised cannot be returned.

For UK orders please send at your cost to ‘Returns’ at Castelli, Dowding Way, Tunbridge Wells, Kent TN2 3UY, the items in their original condition with an enclosed proof of purchase (either a copy of the delivery note or the order acknowledgement) and we’ll make an exchange or refund as advised.

For orders outside the UK please contact us so we can respond appropriately to your needs, email shop@castelli.co.uk or correspondence to Castelli, Dowding Way, Tunbridge Wells, Kent TN2 3UY.

On receipt of the items you return we will respond as indicated by you on the bottom of your delivery note titled ‘Returns’. If you do not have your delivery note please use your order acknowledgement and write what you need from Castelli. If you have indicated you wish a refund or exchange please be aware it can take up to 5 days for the bank to transfer the funds to you.

If you have any queries, please contact us
shop@castelli.co.uk
Castelli, Dowding Way, Tunbridge Wells, Kent, TN2 3UY

Missing, Incomplete or Damaged Orders

Every item we sell is carefully packed and inspected prior to sending. If items are missing, defective or damaged upon receipt, please contact us immediately. Please always contact us before returning goods to us, so that we can advise on the most efficient means of delivery. All notifications must be made within 7 days of receipt of order, and goods must be returned within 14 days

Where the product is personalised we don’t offer refunds, what we do is to replace the items if they are found to be faulty, incorrect or damaged. Postage charges are not refunded unless the item is faulty. Returned goods must be in absolutely new and unused condition to qualify for a refund. Please be aware that we are not responsible for packages that do not reach us. To help with this you may wish to consider sending items by tracked means, for example you can ask the post office for a free certificate of postage.

Changing Your Order

We’re sorry that in most circumstances it’s not possible to make changes to your order once you’ve placed it. If your order has already been sent from the warehouse, then when you receive your items you’ll need to return following our returns procedure on how to do so. If your order hasn’t left the warehouse yet, we may be able to change the delivery address details, remove items from your order or cancel it completely.

Please contact our Customer Services team for advice on 01892 612202 between 9:00am and 5:00pm, 5 days a week Monday-Friday.

Cancelling Your Order

In the event of any unwanted items and your order has been despatched from our workshop, you’ll need to return the item following our returns procedure. Please be aware that there are some products which we cannot cancel, refund or exchange, including personalised orders. Please read our terms and conditions for further details.

We offer a personalisation service that facilitates you to place your name and or a short message onto the front cover design of selected Castelli items.

Please note that not all items are suitable for personalisation, further guidance on the products that are suitable is provided at the time of ordering with the presence of a selectable personalisation menu.

Each personalisation of which you may choose 2 lines of personalisation can comprise of up to 25 characters. We use 2 font sizes for the different sized items, 16 point & 18 point both in Sans Serif font, upper and lower case. The size of personalisation used will be influenced by the material and design of each item.

We use gold & silver foils and a blind debossing technique to sympathetically feature your personalisation.
Your personalisation will feature on the front cover, justified from the bottom right hand side of the book. Some designs may preclude this position of personalisation, which we will then use an alternative position at our discretion. We believe that the personalisation of your chosen item needs to be done perfectly, so we hope you can appreciate that this takes a little time to get it right for you.

Please allow additional time for delivery whilst we create your personalised items.

For all orders placed before 1.00pm each day, for delivery within mainland UK (excluding Highlands and Ireland), the following services will be provided. If you require your items to be personalised please allow for additional time.

Shipping Options

You Decide How Your Order Is Sent To You ...

Spend over £25.00 and receive FREE 'Super Saver' shipping, mainland UK only (exludes Highlands and Ireland)

Spend over £150.00 and receive Free ‘Tracked’ shipping, UK, NI & many European addresses. For Worldwide orders, delivery times and cost will vary subject to location.

Please request a delivery quote before purchasing or simply use the ‘Get Quote’ function within your shopping basket. Deliveries can take up to 28 days due to shipping and customs clearance times.

Select Shipping Method Function

(Options available within your shopping basket)

Super Saver* (Delivery within 3-5 Working Days).

Standard Plus* (Delivery within 1-3 Working Days).

Tracked* (Delivery within 1-2 working days - signature required).

Signed Deliveries between 8am-5pm Monday – Friday, excluding public holidays.

Please allow additional time for delivery of personalised items.

* mainland UK (excluding Highlands and Ireland)

Ask Castelli

You can check to see if you are eligible for free shipping using the ‘Get Quote’ service, within the ‘Estimate Delivery’ function located in your shopping basket.

You can also use the ‘Get Quote’ service to be advised of the shipping, using the ‘Estimate Delivery’ function located within your shopping basket.

We like to talk to you, so if you have any other questions please contact us and we will be happy to assist any way we can.

01892 612200 castelli@castelli.co.uk